TPM TPM Cloud Practice support hub Open App

For TPM Cloud practices

Guides, payments, support, and security information in one place.

This page helps practice owners, administrators, and staff find the right TPM Cloud links without searching through old emails.

Sign in to TPM Payment options
Production service
App
app.tpm-app.com
Access
Email sign-in with role controls
Backups
Encrypted and restore tested
01 Log in and MFA 02 Pay or renew 03 Get help 04 Security summary

User guides

Common TPM Cloud tasks

Log in

  1. Open app.tpm-app.com.
  2. Enter your registered practice email address.
  3. Use the sign-in code or link sent to your email.
  4. Admin and Super User accounts may also need an authenticator code.

Set up MFA

  1. Use an authenticator app such as Microsoft Authenticator, Google Authenticator, or 1Password.
  2. Scan the TPM QR code when prompted.
  3. Enter the current six-digit code to finish setup.
  4. Contact the practice owner or TPM support if your phone is lost.

Prescriptions and PMS archive

  1. Create, clone, print, and archive prescriptions from the TPM app.
  2. Use exports for local records where your practice workflow requires them.
  3. Use the PMS archive screen to review completed PMS records.

Inventory

  1. Herbs use a simple status model: OK, LOW, or OUT.
  2. Nutrition items use quantity-on-hand tracking.
  3. Check stock status before dispensing and update records promptly.

Admin basics

  1. Only invite users who should access your practice data.
  2. Remove staff access when a user leaves the practice.
  3. Use MFA recovery only after identity checks are completed.

Payments

Practice subscription and renewal options

Add your practice name as the payment reference so activation or renewal can be matched quickly.

PayPal

Use this when your practice prefers PayPal checkout.

Add PayPal link

Security

Is practice data protected?

TPM Cloud uses secure cloud sign-in, practice-based access controls, encrypted connections, administrator MFA, audit logging, encrypted backups, and tested restore procedures.

Data access: users only access authorised practice data.

Admin protection: higher-risk accounts use MFA.

Backups: encrypted backups are stored in multiple locations.

User role: protect your email account and report unexpected login emails.

Support

Need help?

Contact TPM support for onboarding, account recovery, billing, or help with prescription and archive workflows.

Email support Open TPM app